Yall be safe and take care.Ībsolutely the worst customer service I have ever experienced. That's $90.00 dollars per minute! I felt like I needed to let people know so you won't fall for their bear trap. I can't think of any entertainment in this world that's worth $1,800 dollars for 20 minutes. I myself is high limit slot player and Charlestown is not worth your time and money. Told her she could of went to MGM National Harbor which is less than 10 minutes away from where she lives and save some time, risk of driving long distance, and gas. Where I come from.she got robbed, scammed, and ripped off etc. Wow, took her total of 3 hours of driving and less than 20 minutes there her money was gone. ![]() She told me within 20 minutes, $1,800 dollars were all gone! Machine didn't give her anything in return and the most she got was 2 cherries worth $40 dollars. Tell me what entertainment is worth $1,800 dollars and only lasted 20 minutes? ZERO!!! My sister from Alexandria drove 1 hr and half one way there to Charlestown, West Virginia to play $10 dollar high limit slot machine on Dec.
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The beds are very average and they only give you two blankets there is no extra blankets available in the closets like most good hotels have. When we had gotten into our room we wanted to watch a little news and weather locally and the TV did not work. The hotel is not at max capacity so why would they put guest on the side of the hotel facing the area that has construction starting at 8:00 in the morning. Then the next morning at 8:00 promptly we are woken by construction going on outside. We had gone down to the front desk and the guy I gave us a new key and of course that night it did not work either. So we threw our dirty towels out front of our door that night and when we checked out at 10:00 the next morning they were still sitting in the hallway. We call to see if we can get our room made up and they tell us that you only get room service every 3 days that you stay. We come back after the first night with the tag on the door for them to make up the room just like any good hotel would have. We stayed overnight twice for my son's wedding in Fallbrook. ![]() ![]() Worst place I have ever stayed at!!! We first get to our room and one of our two room keys does not work. |
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